Refund Policy
Fair & Transparent
This Refund Policy applies to purchases made through the Net Sim platform operated by NET NOVA GROUP LTD.
LAST UPDATED: JUNE 2026
NET NOVA GROUP LTD
This Refund Policy applies to purchases made through the Net Sim platform operated by NET NOVA GROUP LTD.
Refund Eligibility
Refunds may be issued if a purchased eSIM data package has not been activated or delivered successfully.
Non-Refundable Situations
Once an eSIM data plan has been activated or used, refunds may not be possible due to the nature of digital connectivity services.
Refund Requests
Customers may contact our support team to request assistance or submit refund requests.
Contact Support
For any refund-related inquiries or to submit a refund request, please contact:
support@netesim.net
Response within 24-48 hours
